NDA Service og Support
NDA has a dedicated service and support team, ensuring that all of our customers receive the help and assistance they need and are entitled to according to the agreements and contracts of the individual company – D-cinema, E-Cinema, Lobby etc. Our NOC (Network Operation Center) has remote access to systems supplied by NDA and can help customers with diagnosis, error correction and can perform upgrades and restoring of the equipment. This ensures smooth and stable operations and simplifies error reporting for our customers. We are also capable of monitoring a number of critical elements.
NDA’s service center can be contacted by calling phone number +47 800 38 300 or by email to support@nordicdigitalalliance.no.
We will follow up your request as quickly as possible and within the deadlines specified in your agreement with NDA.
If you should need support within specific product categories, you can look at our direct dialing list below. There you also will find the latest versions of user manuals and other documentation along with tips and actions you can take, before contacting us.
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Support D-Cinema
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Our D-cinema support is open daily, from 08: 00 a.m. – 12:00 p.m., 365 days a year.
Contact us at: +47 800 38 300 – and dial 1, or send an email to support@nordicdigitalalliance.no
The simplest solution is often the best. If errors or deviations occur, please try the following:
• Have you tried turning the server and projector, off/on?
• Have you checked the net access?
• Have you received notification of equipment failures or maintenance on the network?
• Is the problem already reported by others in your organization?
Support Ticket systems
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Our support ticket system is open every day from 08-21.
Contact us at: 800 38 300 - dialing 3
For non-critical inquiries, please contact billettsystem@nordicdigitalalliance.no
Sometimes the simplest is often like the best. If errors or discrepancies:
• Have you tried turning on and off the box and back office?
• Have you checked the net access?
• Have you received notification of faulty equipment or maintenance on the network?
• Is the problem already reported by others in your organization?
• Have you tried turning off and on other items?
Support E-Cinema
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For assistance regarding lobby or advertising support systems, our opening hours are Monday to Friday from 08:00 a.m. until 04:00 p.m.
Contact us at : +47 800 38 300 - and dial 2 or send an email to: support@nordicdigitalalliance.no
The simplest solution is often the best. If errors or discrepancies occur, please try the following:
• Have you tried turning the advertising player and projector, off/on?
• Have you checked the net access?
• Have you received notification of equipment failures or maintenance on the network?
• Is the problem already reported by others in your organization?